about us
etm group was formed in 2001 by its three directors – Jan Upton, Leon Burman and David Hummerston. Together they realised that there was a gap in the market for a boutique-style, corporate travel and event management company dedicated to excellence in customer service.

our vision and values
etm’s culture is built on its core set of values.
Each member of staff is asked to embrace every value and is given the freedom to incorporate them into each working day however they wish.

our vision
think differently, act as one, honour our values.

our values

respect honesty courage commercial ownership

fun care innovation

our services

• Corporate Travel Management
• Leisure Travel
• Special Interest Tours
• Conference & Incentive Management
• Graphic Design
• Strategic Consulting

etm is also a member of the following industry bodies

AFTA	Australian Federation of Travel Agents
AGDA	Australian Graphic Design Association
IATA	International Air Transport Association
MEA	Meetings Events Australia
TCF Travel	Compensation Fund
VECCI	Victorian Employers’ Chamber of Commerce and Industry

industry awards

• Qantas Airways – Platinum Club Agency 2003/2004/2005/2006/2007/2008
• Emirates – Top Agent 2007/2008
• Singapore Airlines – Top Producing Agent VIC/TAS 2005/2006/2007/2008
• Abercrombie & Kent Connoisseur Club 2004/2005 2006/2007/2008
• Oceania Cruises – Top Sales Producer VIC 2004
• British Airways – High Achievement Awards 2003/2004
• Israel Ministry of Tourism Award 2004
• Club Med Silver Trident Sales Award 2001/2002/2003/2004
• Orion Cruises – Constellation Club 2008/2009

business awards

• Telstra Business Awards – 2006 Victorian Hudson Business Award Finalist
• BRW – 3rd Fastest Start Up Company in Australia 2005
• Fuji Xerox My Business Awards 2005 – Highly Commended, Fastest Growing Small Business
• Ernst & Young – Entrepreneur of the Year, Southern Region Finalist 2004

our culture & experience
The directors of etm pride themselves on rewarding their staff and in 2008 implemented a 5 week annual leave program, a concept they believe will help make etm renowned as “the best place to work”. A staff recognition program has been implemented where staff are rewarded for ‘living the values’. These reward presentations occur on a monthly basis and encourage a hard working and fun culture.

etm’s directors have a combined 44 years of experience in the travel and events industry. etm as a company has an amazing fusion of experience in corporate & leisure travel, conferences, incentives and events. This vast array of services provides the client with a portfolio that is second to none.

our people
The directors have put policies in place to ensure etm have the best people, the best culture, the best customer service. The culture that has been developed by nurturing the staff at etm, ensures that our clients receive unsurpassed personalised and reliable service.

our responsibility
etm also demonstrates corporate social responsibility through development of a travel green program and our ongoing commitment and support to The Starlight Children’s Foundation.

For further information please call etm on +61 3 9521 5355